 |
**General Returns Policy
You may return most new, unopened items sold and fulfilled by Neugifts.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. Just call Customer Care 813-3848-NEU (813-384-8638), and we will guide you through the return process.
**Receiving a Refund
We'll request a refund after we receive and process your return.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If the refund does not appear in Your credit card account within 4 weeks from the day you sent us your return, please contact us for help.
|
